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6. Special Services

Updated

6.1 Luggage Check & Storage

  1. Guests may check in luggage with our valet for convenience and security purposes. All luggage must be properly tagged and identified upon check-in.
  2. For the safety and security of all guests, any checked-in luggage will be subject to inspection by our trained sniffer dogs.
  3. These inspections are conducted discreetly to minimize any disruption to the guest experience and ensure compliance with FINNS Bali safety protocols.
  4. Prohibited items, including weapons, explosives, illegal substances, or any other items deemed unsafe by FINNS Bali, are not permitted on the premises.
  5. Should restricted items be detected during inspection, FINNS Bali security reserves the right to take appropriate action, including notifying the relevant authorities.
  6. Guests are responsible for ensuring their luggage does not contain any prohibited or unsafe items.
  7. Any luggage left with the valet remains the property of the guest, and FINNS Beach Club is not liable for loss or damage unless otherwise specified.
  8. All luggage inspections are conducted with the utmost discretion to protect guest privacy. No personal items will be removed or handled unnecessarily during the inspection process.
  9. FINNS Beach Club reserves the right to refuse to check in luggage that poses a safety or security risk, or if the guest declines the inspection process.
  10. By checking in luggage with the valet, guests acknowledge and accept these terms and conditions as part of FINNS Beach Club’s overall commitment to safety and security.

6.2 On-Site Medical

  1. A licensed, independent medical practitioner (“Duty Doctor”) is stationed on FINNS premises daily between 4:30 PM to 12:30 AM for first-aid and urgent care only.
  2. The Duty Doctor’s services are provided by Mandiri Health Care under its own professional-practice license. FINNS Bali acts solely as a facilitator.
  3. Any diagnosis, treatment, prescription or advice is a private matter between guest and Duty Doctor. FINNS Bali accepts no responsibility or liability for the clinical judgment or outcomes of such care.
  4. By requesting or accepting medical assistance on site: Guests acknowledge they have voluntarily entered a physician-patient relationship with the Duty Doctor. Guests acknowledge they release FINNS Bali, its owners and employees from any and all claims arising from that medical care.
  5. Guests remain responsible for disclosing allergies, medications or pre-existing conditions to the Duty Doctor and for following any post-care instructions.

6.3 FINNS Party Limo

  1. Any damage to, loss of, or misuse of the FINNS Party Limo or its equipment is the responsibility of the guest who made the booking and will be charged accordingly.
  2. If the address provided is incorrect or unserviceable, the Party Limo booking will be converted into food & beverages credit, which will be added to the total Booking Amount.
  3. The Party Limo package is non-refundable and non-exchangeable. The list of inclusions cannot be altered or replaced under any circumstances.
  4. Guests with ‘Arrive Before 1:00 PM’ bookings cannot schedule the 5:00 PM Limo pickup slot.
  5. Late guest arrivals are not the responsibility of FINNS. No refunds or time extensions will be granted.
  6. FINNS is not liable for accidents, injuries, or delays that occur during Limo transfers. Travel is at the guest’s own risk.
  7. If the villa is outside the service radius, the Limo booking will be converted into food & beverages credit and added to the group’s total Booking Amount.
  8. The Limo has a strict maximum capacity of 8 guests. Additional guests will not be permitted to board.
  9. If the booking is amended and the Limo is no longer available due to scheduling or occupancy, the value of the Limo will be converted into food & beverages credit and added to the total Booking Amount.
  10. In the event that transportation service is unavailable, our Reservations Team will contact you to assist with the best possible alternative options.
  11. The FINNS Party Limo can only be booked as an add-on via the FINNS Beach Club website with any furniture, priority entry or party pass booking.
  12. All standard venue terms and conditions apply.

6.4 FINNS Party Drinks Delivery

  1. Delivery is available within a defined radius from FINNS Beach Club. Delivery radius includes Canggu, Seminyak and Kuta within a radius of 5km.
  2. If the guest accommodation is outside our delivery zone, the FINNS Party Drink Hard Seltzers pack will be available for takeaway at the end of the visit, coordinated with our Front Office team.
  3. Deliveries are made between 7:00 AM - 11:00 AM, subject to operational availability and booking time.
  4. For bookings made after 11:00 PM, within 48 hours before the arrival booking date, deliveries will not be scheduled. FINNS Party Drink Hard Seltzers will be available for takeaway at the end of the guest visit.
  5. If delivery fails due to: An incorrect or incomplete address No one being present to receive the order Refusal to accept the delivery
  6. FINNS Party Drink Hard Seltzers are not available for refunds, returns or exchanges for cash.
  7. A valid phone number must be provided when placing the order. Our team may contact you via phone or WhatsApp to arrange or confirm delivery.
  8. FINNS reserves the right to cancel the delivery without any further notice. In the event the delivery is cancelled, the FINNS Party Drink Hard Seltzers will be available for takeaway at the end of the visit.
  9. FINNS Party Drink Hard Seltzers delivery package can not be consumed inside the venue.

6.5 Cabana Private Bathroom Liability

  1. Each Cabana includes a private bathroom for the exclusive convenience of the booking party. FINNS Beach Club does not operate CCTV inside the room to respect guest privacy.
  2. The primary booker accepts full responsibility for the conduct and safety of everyone who enters the private bathroom during the booking period, and waives any claim against FINNS Bali, its owners and employees for loss, injury, damage, or misconduct occurring inside this space.
  3. FINNS reserves the right to enter or close a private bathroom at any time if management has reasonable grounds to suspect a medical emergency, violence, drug use or other behaviour that threatens guest safety or violates Indonesian Law.
  4. Any incident of violence, sexual misconduct, harassment, drug use, or property damage will result in immediate ejection of the entire group without refund and may be referred to the police.
  5. By entering the private bathroom, all guests waive any expectation of security footage and agree to cooperate fully with FINNS Security in any subsequent investigation.
  6. Smoking is strictly prohibited inside the private bathroom. Any damages incurred will be the sole responsibility of the primary booker.